Frequently Asked Questions
Have a question? Want to know a bit more about the hire process?
To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with their answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
What services do you offer?
We offer the following hire services, Themed Igloos, Indoor/Outdoor Cinema, Hot Tubs, Silent Cinema/Disco, Magic Mirror Booth/360 Video, 4ft Light Up Letters, Balloon Art, Backdrops and Marquee/Gazebo Hire
How much space will i need?
For most of our services you will need a minimum of 4m x 4m of outside space. If you have a smaller garden we can use a smaller set up. The Marquee/Gazebo & Bouncy Castles will require minimum 4m x 5m. Hot Tubs require 2m x 2m hard level surface.
What is your policy if we damage any of the equipment?
Please note you must check your home contents insurance covers you for any accidental damage to 3rd party equipment. We will charge the full replacement cost for any equipment damaged (excluding equipment failure due to no fault of the customer). By booking our services you acknowledge the above.
How much is the deposit?
We require a £50.00/£100.00 deposit (depending on the service) to secure your date, paid via PayPal invoice. This will be refunded on collection subject to equipment check.
Which payment methods do you accept?
We accept payments via Paypal Invoice, Bank Transfer or Cash.
How much does it cost?
Igloo Hire - From £175.00, Indoor Cinema Hire - From £99.00, Outdoor Cinema Hire - From £125.00, Marquee/Gazebo Hire - From £75.00, Hot Tub Hire - From £125.00, Silent Disco – From £75.00, Magic Mirror/360 – From £395.00, 4Ft Light Up Letters – From £40.00, Balloon Art – From £25.00
How long is setup?
This depends on the service booked. The Cinema Hire usually takes around 1 hour to set up & 30 mins to pack away. The Igloo Hire takes up to 2-3 hours to set up and around 60 mins to pack away. The Marquee/Gazebo Hire takes around 90mins-2hrs depending on package selected & 1 hour to pack away. Bouncy Castles & Hot Tubs about 30mins set up & pack away. Back Drops & Light Up Numbers anything from 5mins to 2hrs
What is your refund policy?
Please note, as a small business we value every booking we receive, however we still need to implement a cancellation policy to protect us from losing bookings, especially last minute. However we are also aware that Covid-19 doesn't care about your celebrations or special occasions or our business. Therefor if you or any of your guests test positive then we all need to do the sensible thing. What we have decided to do in this case is to allow you to move the booking to a mutually convenient alternative date. (Please note when you book with us, we then may have to turn other customers away. Your booking is to secure your preferred date). This means we do not lose a booking & the customer doesn't lose their deposit. Any other cancellation request is subject to the terms & conditions stated on your invoice. Please, please do not book with us if you do not agree or accept these terms & conditions. We want all our customers to have a memorable celebration & enjoy something a little different in their own back garden with us but most of all we want them to be safe & well!
Who are you?
We are a small family run business, based in Spalding. We moved here from Milton Keynes in 2021. We have 4 children, the youngest being 15 months old (Jan 2022).
When you purchase from a small family run business you put a smile on someone’s face. (Especially Daddy’s) We support local businesses whenever we can.